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Blacklist Followers Into Ban Panic

Art from Splinter Cell Blacklist

Picture: Ubisoft

A discussion board put up, locked and pinned to the highest of the sport’s boards, has for the final 24 hours had Splinter Cell followers pondering that they had been in for some drastic punishment in the event that they continued sending in assist tickets.

Ubisoft representatives now inform Kotaku that the put up had been written by a person impersonating a Ubisoft worker, not a member of the assist workers. It has been deleted, with the participant accountable for the feedback now additionally banned.

We remorse the error, and apologise for the confusion. The unique story follows.

Unique Story: Splinter Cell: Blacklist was the final correct Splinter Cell sport to be launched and, I’m sorry to remind everybody, that was eight years in the past. However it nonetheless has some followers, who’ve banded collectively sufficient to actually piss Ubisoft’s buyer assist off.

The sport’s multiplayer servers are damaged at time of writing, and have been for a while. Ubisoft are conscious of this, and have little curiosity in fixing them for the reason that sport is so outdated, however that hasn’t stopped followers from frequently asking about it anyway.

What’s notable about this case specifically (since this should absolutely occur on a regular basis with basic video games) is that Blacklist followers appear to be spamming Ubisoft buyer assist with requests to have it fastened, to the purpose the place an organization consultant has posted that in response Ubisoft are going to start out banning gamers submitting assist tickets in regards to the servers.

In a put up titled “Relating to On-line Connectivity Points”, stickied and locked on the high of the sport’s boards, the pinnacle of the Ubisoft Buyer Relationship Heart writes (emphasis theirs):

Good day Splinter Cell Blacklist Followers,

It has been dropped at my consideration by one in every of our workforce leads right here at Ubisoft Buyer Help that many customers have been reporting points connecting with the Splinter Cell Blacklist companies when trying to entry the multiplayer or cooperative options of the sport.

Relaxation assured, we’re conscious of the problem. Nevertheless, given the age of the sport in query, and the comparatively inactive participant base, the sport workforce has determined to not dedicate any additional sources into rectifying this situation.

It is for that reason that I need to ask you, our loyal gamers, to chorus from opening any additional assist tickets concerning this situation. My workforce and I’ve no enter into the choice making technique of the sport groups, and by persevering with to crush the assist workforce with well-known and unsolvable points solely serves to stop different harmless gamers from receiving the immediate drawback fixing they deserve.

Any assist tickets submitted concerning this situation sooner or later will likely be met with a 7 day ban. Throughout this era, you may be unable to make purchases by way of the Ubisoft retailer, log in to Ubisoft web sites, log in to your Ubisoft account or play by way of the Ubisoft Join shopper. Nevertheless, you should still play offline. Buyer assist will be unable to elevate this ban.

Additional offenses will likely be met with a everlasting ban.

As well as, any customers discovered to be deliberately utilizing an earlier model of Ubisoft Join or Uplay launchers in an effort to workaround the problem will likely be banned. Older variations of Ubisoft Join are now not safe, and persevering with to utilize them may lead to safety breaches to your Ubisoft account or Ubisoft as a complete.

Thanks to your understanding on this matter.

Look, as somebody who works for a video video games web site, I’m about as sympathetic as anybody might be right here to the Ubisoft assist workforce’s plight. When a nook of the web decides to slam you with messages it may be an infinite ache within the ass, if solely from an administrative viewpoint (because the put up says, on this case it’s diverting folks’s time from extra actionable requests).

However banning followers for seven days? After which threatening them with everlasting bans, which might lock them out of not simply the shop however each on-line part of any and all of Ubisoft’s different titles? I get it, Blacklist is eight years outdated and no person was really enjoying it, however that’s some bullshit.

If the assist workforce actually has “no enter into the choice making technique of the sport groups”, then hopefully the sport groups can see this now and, in the event that they’re not ever going to repair them, simply flip the servers off, saving everybody concerned a complete lot of heartache.

Replace November 25, 1:00amThe put up, having initially been stickied and locked to the highest of the sport’s boards, has now been eliminated.

Replace 2, November 25, 1:10am – An Ubisoft consultant tells Kotaku that the put up was made by an imposter, and has been eliminated. The unique headline, and introduction to this story, has been modified to mirror this.


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